TRIAL BALANCE NOT BALANCED

Created by Agatha Adolfo, Modified on Wed, 13 Nov, 2024 at 4:21 PM by Agatha Adolfo

A2000 ONLINE SUPPORT DEPARTMENT

KNOWLEDGE BASE

1. HOW TO TROUBLESHOOT?

First we go to SYSTEM – Diagnostics.

Click on Unbalance GL Transaction to isolate error.

The result of the Diagnostics shows PV007998 as the culprit in this anomaly.

We checked the GL Transaction Listing and true enough the double entries were not correctly posted in this PV007998 transaction

We then opened the PV transaction screen and resave.

2. WHY DID THIS HAPPEN?

This issue was caused by premature termination; where it is due to not saving the transaction properly; for example using Windows exit button to close the screen before the transaction gets posted, or there was a network disconnection or there was a sudden power outage etc.

3. HOW TO RECTIFY?

Simply zoom in to PV007998 (Edit) and click on SAVE button. The transaction will be properly posted back again. Alternatively, you can make use of the Repost of GL Transactions (in GL menu).

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