A2000 ONLINE SUPPORT DEPARTMENT 

     KNOWLEDGE BASE           INCOMPLETE TRANSACTION                   
 C

DESCRIPTION:         Why there is an Incomplete Transaction label in my screen?

___________________________________________________________________________________________________________________________

INCOMPLETE TRANSACTION

Indication o fan incomplete transaction usually starts at the transaction listing screen, where the record is shown in red color fonts:

 If the user drills down, it shows the Incomplete Transaction label:

CAUSE

___________________________________________________________________________________________________________________________

Incompletetransactionproblemsariseunderthefollowingcircumstances:

1. WRONG SETTINGS - when settings for the control accounts to be posted are not done properly, these transactions may flash an error message during a sales or purchase transaction. This happens when users create a new product or customer, and did not map the posting accounts correctly. During transaction, if user sign these messages, and they will manifest as red-flagged transactions.

2. EDITING A TRANSACTION - when a transaction is edited. The system does not post to the GL line by line, as there could be many line items involved. As the values changed from the original ones in the transaction, some users may click preview and simply exit the transaction screen.

If the transaction screen is closed (even without clicking on SAVE), the system will still auto-save, where system post all final values to the GST, AR and GL balances.

However if the entire browser is closed, then this edit becomes a problematic one. As such, the amount posted and the transaction amount differs and the system will display this as a red-flagged transaction.

3. RECALCULATION OF PRODUCT COST – when products are recalculated, the cost may change for posted transactions, if user had done back/post-dated edits to the stock. When the cost changes, the amount posted will differ from the transaction, and the system also display this as a red-flagged transaction.

___________________________________________________________________________________________________________________________

HOW TO RECTIFY?

Open the transaction and you click SAVE again, and it will resolve the issue.

If the transactions are many, contact the A2000ERP Administrator to perform a bulk GL Transaction Repost to fix these posting issues.

___________________________________________________________________________________________________________________________

* END *

Disclaimer: The information provided here is provided on an as-is basis without warranty of any kind, either expressed or implied, including warranties of merchantability and fitness for a particular purpose. In no events shall A2000 Solutions Pte Ltd or its agents, distributors and suppliers (collectively known as A2000) be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if A2000 have been advised of the possibility of such damages. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. All third party trademarks are the property of their respective owners.