A2000 ONLINE SUPPORT DEPARTMENT
KNOWLEDGE BASE
DESCRIPTION: This Documentation will help you to gain knowledge on the difference of ‘Closed’ status that can be seen in Sales Order transaction and Sales Order Query.
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1 In sales order transaction if the user Closed the order, the screen will show a ‘CLOSED’ indication just beside the trn number. Please take note that Closed orders can no longer be open/modify/edit.
2. Once the CO is delivered and invoiced concurrently the status of this in Sales Order Query will be tagged as CLOSED.
What if the CO is not yet invoiced but already delivered? (i.e. invoiced got cancelled so as the rest of the transaction)
- As mentioned closed CO can no longer be deleted of modified, hence, the corresponding Delivery Order cannot be also modified. Given that the transaction is not invoiced, the Sales Order Status Query will remain its status as Open.
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