SYSTEM MANAGER (23)

LOGIN ID ACTIVE IN ANOTHER SESSION

Created by Jason Margahal, Modified on Mon, 1 Jul, 2024 at 1:24 PM by Jason Margahal
USER SECURITY & PASSWORDS

Created by Rhizla Alexandra Poblete, Modified on Mon, 1 Jul, 2024 at 1:53 PM by Rhizla Alexandra Poblete
RESET PASSWORD

Created by Cindy Labarro, Modified on Wed, 4 Sep, 2024 at 4:06 PM by Cindy Labarro
POP-UP BLOCKER ISSUE

Created by Cindy Labarro, Modified on Wed, 3 Dec, 2025 at 5:28 PM by Angelo Austria
GUIDE TO CREATE NEW ACCOUNT BOOK

Created by Jason Margahal, Modified on Wed, 11 Sep, 2024 at 11:27 AM by Rhizla Alexandra Poblete
CHANGING MASTER CODES

Created by Jason Margahal, Modified on Mon, 7 Oct, 2024 at 3:06 PM by Jason Margahal
CHANGING MASTER CODES

Created by Erika Go, Modified on Tue, 30 Jul, 2024 at 9:52 AM by Erika Go
ADD/REMOVE FIELDS IN DOCUMENT FORMATS

Created by Erika Go, Modified on Tue, 30 Jul, 2024 at 9:55 AM by Erika Go
EMAIL SETTINGS

Created by Rhizla Alexandra Poblete, Modified on Sat, 24 Aug, 2024 at 9:58 AM by Rhizla Alexandra Poblete
Guide to Create New Account Book

Created by Rhizla Alexandra Poblete, Modified on Thu, 7 Nov, 2024 at 5:52 PM by Rhizla Alexandra Poblete

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Name	Host	Duration	Description
_x_w	a2000customercare.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	a2000customercare.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	a2000customercare.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	a2000customercare.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	a2000customercare.freshdesk.com	2 months	Used for user authentication.
wf_order	a2000customercare.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	a2000customercare.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	a2000customercare.freshdesk.com	Session	Denotes which filter is applied for the tickets list.